Terms of Service

These Terms govern your access to and use of the alkasystems.com website and any services provided by Alka Systems (“Alka Systems,” “we,” “us”). By submitting a pilot request, booking a walkthrough, or engaging Alka Systems under a written order, you agree to these Terms. If you do not agree, do not use the site or the services.

Alka Systems provides dispatch response infrastructure for United States home-service operators, including voice response, SMS acknowledgment, qualification, and write-back to the operator’s CRM. Specific service levels, fees, and integration scope are set forth in a written order or pilot agreement signed by both parties.

The seven-day operational pilot is offered at no cost. During the pilot, the operator forwards its after-hours line to a Twilio endpoint provisioned by Alka Systems. The pilot is provided on an as-is basis, though Alka Systems applies the same operational standards as for paid engagements. Upon pilot conclusion, the operator receives a verified log of call and SMS activity. The pilot may be terminated by either party at any time without cost or penalty.

For the Standard Dispatch Retainer, the operator pays a one-time integration fee of $3,000 USD and a monthly retainer of $997 USD, invoiced on the first business day of each month and payable within net-fifteen terms. A performance bounty of $75 USD is added for each booked emergency appointment meeting the definition set forth in the written order. Fees are exclusive of taxes.

Alka Systems commits to a verified response time of under five minutes for ninety-five percent of qualifying missed calls in any given calendar month. Breaches of this SLA are addressed through a liquidated-damages schedule set forth in the written order. No other warranty is implied by this Section.

The operator represents and warrants that:

• It owns or is authorized to direct the forwarded telephone number for the duration of the engagement.
• All SMS sender identifiers used on its behalf are registered under A2P 10DLC and include compliant opt-out mechanisms.
• The operator will not instruct Alka Systems to conduct cold outbound calling or SMS blasts to purchased lists, and understands that Alka Systems will refuse any such instruction.
• The operator holds a lawful basis to process the personal information of its callers and customers under applicable state and federal law.

The services may not be used in connection with fraud, harassment, unlawful solicitation, or any activity prohibited by TCPA, the FCC, or the operator’s state telemarketing rules. Alka Systems may suspend the services upon reasonable belief of violation and will provide notice to the operator within twenty-four hours of suspension.

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the engagement, and to use such information solely for the purpose of performing under these Terms. This obligation survives termination for three years.

The Alka Systems software, voice models, configuration templates, and documentation remain the sole property of Alka Systems. The operator receives a non-exclusive, non-transferable license to use the services for the duration of the engagement. The operator retains ownership of its own data, including call recordings and CRM records.

To the maximum extent permitted by law, the aggregate liability of Alka Systems arising out of or in connection with the services will not exceed the fees paid by the operator to Alka Systems in the three months preceding the claim. In no event will Alka Systems be liable for indirect, incidental, special, or consequential damages. The operator’s sole remedy for an SLA breach is the liquidated-damages provision in the written order.

Either party may terminate the engagement for convenience on thirty days’ written notice. Either party may terminate immediately for a material breach that remains uncured after fifteen days’ written notice. Upon termination, Alka Systems will return or delete operator data per the operator’s written instruction within thirty days.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in Wilmington, Delaware. Nothing in this Section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

Alka Systems may revise these Terms from time to time. Material changes will be posted on this page with a revised effective date. The operator’s continued use of the services after a revision constitutes acceptance of the revised Terms.

Notices under these Terms should be sent to ops@alkasystems.com.